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Note: Your complaint will be registered only after you receive the bank's acknowledgement email / letter. If any query you can contact Bank Customer Support. Email:info@amcbank.in

Grievance Redressal Mechanism in Ahmednagar Merchants Co-operative Bank Ltd

Customers are advised that AMC Bank Ltd. has put in place Customer Grievance Redressal Mechanism and Processes to ensure prompt in-house resolution of all customer complaints,
Complaint Book is available in each branch for the convenience of the customers to lodge complaints

In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with Second Level contact given below

Time frame for resolving the complaints received at different levels:

If the complaint is made with the Branch Head, it will be resolved within 4 working days from the date of the receipt of the complaint by the Branch Head.

Nodal Officer: In case the customer is not happy or feels that his/her grievance is not going to be suitably redressed at the Branch, he/she can write directly to the Nodal Officer. The Nodal Officer’s name and address are displayed at the branches.

Principal Nodal Officer for Ahmednagar Merchants Co-Op Bank Ltd.
Mr.Sunil Gugale
Assistant Manager
Plot No 33, Station Road, Market Yard,
Ahmednagar-414001
Contact No.+91 9767477700
Email: info@amcbank.in,

If the customer is not satisfied with the Principal Nodal Officer’s reply, he/she may approach RBI Banking Ombudsman at the following link:
https://cms.rbi.org.in/